Support

Need a hand with Remembly? We’re happy to help.

Frequently asked questions

How do I reset my password?

On the login screen, tap “Forgot password?”, enter your email, and we’ll send you a reset link. Open it on your device and choose a new password. If you signed up with Sign in with Apple, you don’t have a password with us — just tap Log in with Apple again.

How do I manage or cancel my subscription?

Remembly+ subscriptions are billed by Apple. To view, change, or cancel:

• Open Settings on your iPhone.
• Tap your name → Subscriptions.
• Select Remembly and choose a plan change or Cancel Subscription.

Cancelling stops future renewals; you keep Remembly+ until the end of the current billing period. Free trials must be cancelled at least 24 hours before they end to avoid being charged.

How do I restore a purchase on a new device?

Sign in with the same account, open the paywall or Settings → Membership, and tap Restore Purchases. Make sure you’re signed into the same Apple ID you used to subscribe.

Are my decks private?

Yes. Every deck you create is private to your account and visible only to you — for everyone, on every plan, at no extra cost. Your decks are never shared publicly or with other users. See our Privacy Policy for details.

How do I delete my account and data?

In the app, go to Settings → Delete account. This permanently removes your account, decks, and learning data. You can also email us at support@remembly.academy. Deleting your account does not cancel an active subscription — cancel that in your Apple subscription settings (above).

How do I request a copy of my data, or exercise my privacy rights?

Email privacy@remembly.academy. See the Privacy Policy for the full list of your rights.

I found a bug or have a feature idea

We’d love to hear it — email support@remembly.academy with your device model and iOS version and we’ll take a look.

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